+17 votes
in Device synchronization by (430 points)
Sometime today the app stopped syncing with my Amazon account and even existing deliveries are not being updated.

Have tried revoking and re-adding Amazon to the app but this does not fix the issue.
by (180 points)
Stopped working for me too. It started happening last week. Amazon US.
by (2.6k points)
He will. Unfortunately, he has a job and a life outside this application. The developer has never failed to failed this application.  Be calm and place more orders
by (430 points)
@Gary Funk.  I assure you I am calm. I am simply stating my displeasure at the customer service (or lack thereof) for a program and service that I pay for.  I have posted many bug reports. Previous questions here and monitored activity on many other posts. The developer has shown a distinct pattern of ignoring all requests for communication. He may troll through here for leads on what needs attention, but he rarely if ever interacts with us. It is like a king who is repulsed by the commoners in his realm. He needs us to pay taxes but doesn't want to hear from us let alone address us directly.  It is rude, especially to those of us who have not only agreed to be a part of his beta releases, but also those of us that paid for the Pro version.
by (2.6k points)
Oh, the horror of it all. How will we ever survive. It is outrageous that this developer has caused chaos in your otherwise perfect life.

Shame on him and may the saints preserve you.
by (250 points)
I'm also having trouble getting updates from Amazon. The initial package information is populated, but updates are not. For example, I'm expecting a package from Amazon tomorrow. Amazon reports it as having been shipped with Amazon an hour ago with a tracking  ID starting with TBA. Your app does not get that information from my account at amazon.com.

1 Answer

+3 votes
by (44.6k points)
Please accept my sincere apologies for the silence on this. I have now completed a fix for the Amazon integration and it will be released as a beta soon (currently in review by Google).

Unfortunately, the amount of support requests I get would be a full time job already, so I strictly prioritize spending time on actual development of the app. I do read and consider most emails though.

That said, issues with the Amazon integration are always hard to fix, as I need to reproduce them on my own Amazon account (which also means that I have to actually purchase stuff regularly just to have an active order to test on)
by (560 points)
reshown by
I too - have just sent log. Two Amazon accounts configured. Both accounts have new orders which are not loaded after full refresh (Fetch Automatically is set to 1 Month). Let me know if you need additional from me - I am willing to help further.
by (560 points)
Just updated to v5.7.20. Pending orders still not populating. Can provide additional logs if requested.
by (560 points)
Just updated to v5.7.21. Pending orders still not populating. Can provide additional logs if requested.
by (560 points)
Still running v5.7.21 - Today all the sudden - new orders are populating again (no explanation). Only change I made recently - was removing a third Amazon 'Teen' account from Deliveries. I'm going to keep my fingers crossed - as it was a real pain in the as*, to have to revoke accounts and re add accounts in order to import new orders.
by (100 points)
I cant even get my Amazon account to be added.  It tell me "no orders found!, most likely you entered the wrong  login credentials" but I get a text / email from Amazon about the account was trying to be accessed.
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