0 votes
in Other by (390 points)
edited by
Hi, I'm getting error (963) when updating the app via Play Store. Others apps are updated without problems. Already tried to clean cache and data from Play Store and the problem continues.

Please help.

Thanks.

1 Answer

+1 vote
by (36.8k points)
Hey,

thanks for the request.

Unfortunately, this is an error with Google Play that I have no control over.

The most relevant troubleshooting instructions I found are here: https://www.xtremerain.com/fix-error-963-play-store/

If that doesn't help, you may want to try contacting the Google Play customer support (if that's even possible)
by (390 points)
Thanks! Moving the app to internal memory solved the problem, the update went without error. Thanks!
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