0 votes
in Other by (120 points)
I paid for 1years pro activation in October and I don't have pro access any longer. When will this get fixed.

1 Answer

0 votes
by (39.9k points)
Please check if this steps help reactivating your access to the pro version: https://help.orrs.de/1256/troubleshooting-pro-version-activation-via-google-play?show=1256#q1256

If they do help, please go to the about section of the app (three bars at the top left of the main list --> three dots --> About) and press on the "Pro-Version" field. There you'll find a share button in the action bar - just choose your favorite email app and add a note to the text referring to this help text so I can extend the subscription as reimbursement.

If it doesn't help, I can only offer you a refund as it would be a bug in the Google Play licensing system and I have no control over it. For that, please just forward the Google Play receipt you received via email to deliveries@orrs.de

Sorry for the inconvenience!
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