Newgistics tracking not working

Question

Hello.

 

the Newgistics is not working. The status keeps as none. You can test with my tracking number 420902919245892700417406052775 on http://www.tracking.smartlabel.com/

 

Thanks!

Answer 1

Hey,

 

thanks for the request and sorry for not getting back to you earlier.

I'll fix Newgistics in the next update. Unfortunately, it seems like there is an issue with this specific tracking ID as they seem to have it n their system two times - thus it will not work even after the fix. If you get such issues again in the future, please let me know.