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The app don't accept the training code

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Your app reply error data when I add the tracking code. Why does this reply when the code is correct? As you can see in this page https://www.gls-italy.com/index.php?option=com_gls&view=track_e_trace&mode=search&diretto=yes&locpartenza=M4&numsped=570597596 the code is like this Y1 550012467 but it seems that there is no way to add this code to your app
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