+6 votes
in Amazon by (310 points)
The app used to work flawlessly a few weeks ago. My orders would populate immediately after being placed on the website. New orders from around October 15 or so no longer automatically show and for every order I must manually insert the Amazon order ID into the app. Please advise. Thank you in advance.
by (100 points)
In the past it fixed for me by just browse and authenticate again my account for syncing to work again.

Now whatever I do will not sync with Amazon just saying successfully authenticated but no new orders even if I do have orders and have fetch automatically enabled and period is set to all.

Please any help to fix this. I tried on multiple devices and the results are the same.


1 Answer

0 votes
by (45.5k points)
Thanks for your feedback.

Unfortunately, I'm not sure what could be causing this. You could try to re-add all your synchronization accounts at Settings->Synchronization (both Amazon and Google/Deliveries account if you're using the device sync).
Also make sure that the "Fetch automatically" option below your Amazon account is set to a reasonable value (like one week).
by (100 points)
Having the same exact issue. I tried re-adding and re-syncing my Amazon accounts and set "Fetch Automatically" to Last Week, but I keep getting Captcha messages after trying to sync.

Even tried installing app from scratch and still no luck getting Amazon to sync properly.
by (45.5k points)
I will bring a fix for the captcha message without a captcha image in the next update (so at least it will be manually refreshable), but I cannot promise that Amazon will stop asking for captchas after successfully solving them (a few times) :-(
by (100 points)
edited by
Same here.. negotiated a load of usa type of questions nightmare still not working uk I have to enter password each time I do a manual entry.. I just paid for a 1 year pro. But thus still hasn't been fixed since 2018.. money back please.
by (100 points)
I was able to fix this issue by going back to Settings > Synchronization > click on the Amazon.com account and select "Browser".

Re-entered my Amazon.com credentials to get the device approved and everything started syncing again properly.
by (100 points)
Thanks for that. I go there amazon.com (usa).. but I'm already signed in..?so can reenter..
by (100 points)
Yeah, just re-enter your Amazon.com (usa) account and it will ask for you to confirm via text message or pop-up an Amazon for verification. That's what worked for me.
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