+6 votes
in Couriers by (530 points)
edited by
Amazon Orders not loading or updating. Repeated captcha challenges - correctly solved each time. Not using 2 factor authentication.

03/31/16 - *Update*: Temporary Workaround:  I have restored the previous version (v5.03) - and all Amazon functionality working again (for me).

08/02/16 - *Update*: It's  back to not working. Exactly the same problem

3 Answers

–1 vote
by (910 points)
reshown by
Thanks for posting! Hoping the developer will be able to fix the problem. I really love the app.
0 votes
by (160 points)
Where do you actually configure 2 factor authorization?

We're told to disable it without any hint where.
by (910 points)
Sign into Amazon site. (If using phone scroll to bottom of page and select Full Site.) At the top of the page select Your Account, on the drop down menu click Your Account at the top of the list.

Now you should be on the Your Account page. At the top of the Settings section click Change Account Sertings. On Change Account Settings page click the 5th option Advanced Security Settings.

Now you should be on the page with Two-step authorization. 2FA 2 factor authorization is also known as Two-step verification on Amazon and most other sites.

I don't have two-step verification turned on because I didn't even know about the setting until the Amazon sync problem started. So I'm not sure what the next steps are but you should be able to figure it out from here.
by (160 points)
Well, looks like we don't have that option at Amazon Germany yet, and at Amazon USA it's disabled. I am getting that error everywhere (I use American, German and UK Amazon).

There doesn't seem to be anything I could do and the hint in the app is misleading.
by (910 points)
You could try using a site that lets you spoof aka fake your location as being in the USA and you should be able to at least see what to do for US version of the site. I personally haven't used any of those kind of sites but I know a few people that do.
by (160 points)
No need for spoofing, the account works pretty much worldwide. I order from USA often. Like I said, it's disabled there.
by (160 points)
Anyway, the update fixed it :)
by (910 points)
I live in the US and the 2FA isn't disabled for me. So something must getting blocked or disbabled for using the US site in another country. That's strange that Amazon would do that. There's nothing wrong or illegal about using spoofing sites. Its the illegal activity and criminal activity that people use spoofing for that make it wrong.

If you have a trusted friend or family here in the US you could let them sign in and see if they can access the 2FA settings. But it may be wise to temporarily change the password to something different if you want to be sure they won't access your account later. I help family and friends with technology problems all the time, sometimes have to use creative problem solving.
by (910 points)
LOL I was typing that long message while you were doing the update! Well thats great its fixed :-)
by (160 points)
The site works fine, the settings are visible there and they are disabled. I don't think they turned it on by default for foreign customers since sending them an SMS may not work, but I have no idea.
by (160 points)
Just saw that there's a new version out myself otherwise I would have updated sooner :D
by (910 points)
Now all is right with the world! We can go back to obsessing over tracking our packages and seeing the newest status update. Speaking of which I have a couple to check on :D

Schucks no new updates...I'll check again in 30 seconds...if I can wait that long :D
by (160 points)
The guy who responded below got it yesterday. Google's rollout mechanism is really weird. :-/ Hope you're getting yours soon as well!
by (910 points)
I am the guy that reply below...I replied to the main thread so other people would get notified. But than also reply to some individual comments because so many people were frustrated by the problem.

In my other comment I was talking about obsessing over checking package updates all the time. I checked a couple packages that I'm waiting on and there were no new status updates on their locations. So I was saying I would go refresh the package status again in 30 seconds...like anything would change in the last 30 seconds :D
by (160 points)
Ahhhh, OK. Duh! I didn't check the username :(

I only check every 2h at the moment since I usually have a very long list of deliveries which takes forever to synchronize and uses a lot of battery. I wished he would finally implement multi-threaded syncs, sometimes it takes a couple of minutes.
by (910 points)
Or even better just Push Message to your device when there is a status change than our phones wouldn't have to keep connecting to the servers using battery and possibly data. The Fedex, UPS and USPS apps work that way, if there's any updates they automatically post on the app and the updates are there when you open the app. But those apps don't offer any kind of alert.

What I like about Deliveries is the ability to use an alert when there's an update. And when I end up having an online shopping spree it's frustrating having packages spread across different apps for different carriers.
by (160 points)
I think that for push you would need some kind of middleman that can connect to your phone or a constant connection to the provider the app can listen on. Not that easy with hundreds of postal services.

I like deliveries because it has Amazon support. Other apps do similar things, but the ones I have checked don't support Amazon.
0 votes
by (910 points)
edited by
My phone received an update to the Deliveries app today 3.29.2016 5pm Pacific Time. I have a Note 3 with TMobile. First thing I tried after the update was adding my Amazon account and it worked great and no Captcha windows popped up. Had a delivery couple days ago from Amazon and a window popped up to add the delivery to my list.
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