Can not access Mobile and Web app.

Question

Problems logging into and synchronizing from website and mobile app.

Getting error:

Synchronization

• This service is only available to owners of the pro-version!

Correct username and password used. 

Please help,

Thanks!

Answer 1

Please make sure that the pro version is properly activated on all devices that use the synchronization service.

As soon as a device syncs with the website, it tells my system whether the pro version is active or not. So any synced device without the pro version will disable access to the web app.

Comments

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