Background refresh not working.

Question

For about 2 weeks now the app hasn't been updating in the background when the app is closed. I have it set for every hour on WiFi and mobile data. Used to work with no problems until recently. Only refreshes when I open up the app which I have it set to do in the settings. Android 8.1.0, May 5th Security patch. Please help fix this important issue. Thanks

Answer 1

I have the same problem, how to fix?

Answer 2

Go to the Notifications category of the app settings (left menu in the main list -> gear-wheel symbol). There, you will find a button labeled "Problems?" that will lead you to the energy optimization settings. Select "Not Optimized" dropdown and choose "All Apps".  Then turn off optimization for Deliveries there.

Comments

Doesn't the application use JobScheduler (https://developer.android.com/reference/android/app/job/JobScheduler.html) to schedule period refreshes? It should allow Android to best schedule those activities while preserving battery life.