+1 vote
in Synchronization by (170 points)
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I bought the permanent version, but I'm not being able to sync in the website. When I try to login using my Google account, it says that it's only available for Pro users (which I am!).

Also, the app appears to not recognize that I am a Pro user. Some settings are disabled and I cannot use them, and the message saying that to unlock the all settings I must buy the Pro version is displayed at the top of the screen.

1 Answer

+1 vote
by (38.8k points)
selected by
 
Best answer

I'm sorry that the license check doesn't work properly for you.

Please check the following troubleshooting steps:
https://help.orrs.de/1256/troubleshooting-pro-version-activation-via-google-play?show=1256#q1256

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