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+18 votes
After resetting my phone I was able to re-link my eBay account but not my Amazon. I get an error stating

"Synchronization failed: No orders found! Most likely you entered wrong login credentials"

I am certain I am entering my password correctly and that I have open Amazon orders.
asked in Amazon by (230 points)

6 Answers

+2 votes
Same issue here. I was tracking a package that shipped Monday. Saw initial tracking information from Monday in the app. But starting yesterday, Tuesday, it kept throwing an error. So I tried manually entering the password info into the particular delivery which failed. I then tried removing Amazon and adding it back in an get the exact same error as the OP
answered by (260 points)
+2 votes
Same identical issue
answered by (210 points)
+1 vote
Same issue....
answered by (170 points)
Can't sync with Amazon.com anymore. It worked recently.
0 votes

Might as well close this case since it duplicates the older Amazon error already reported:


answered by
It's reported but not fixed. Like others who have reported this problem, I use this app for Amazon more than everything else combined, so the app is basically useless without this functionality. Looking at the numbers, this appears to be a big problem.
+1 vote
After the latest update it worked and then after I had to swap phone it doesn't anymore. I mostly using it for Amazon. Please fix this.
answered by (160 points)
+2 votes

It takes some work but you need to do the following:

     1)    Have any QR Code Reader installed

     2)    Set up "Two-Step Verification" on your Amazon account.

     3)    You will need to use the "Authenticator App" as your backup method

     4)    Download an Authenticator App program. I used "Google Authenticator"

     5)    When you go to add your Amazon account to Delieveries App type your password then add in the code you get from Authenticator app. Example if your passwork was bigfatdog and the authenicator gave you the code 123456 the password you need use add your Amazon account to delieveries app would be bigfatdog123456.

If you did all this correctly you should now have your Amazon account added and you will see your orders added.

answered by
This worked perfectly for me, though it was a major hassle doing it all on my phone since the place to type the password kept closing when I went to get the authenticator code.  I eventually just set the authenticator up on a different phone too and got it that way.
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